Q: What are the steps on planning my trip with you?

Step 1: Fill out the questionnaire Step 2: The 30 minute call will include a review your excursion interests and other travel needs for your upcoming trip. After about 2 weeks, Katie will email you a draft of your custom excursions and costs. From there, we'll work together to create your unique, authentic Tuscany Trip! Note: Please note we do not offer a breakdown of prices on the packages. Step 3: Book your flight and off you go to Bella Tuscany.

Question 1

What are the steps on planning my trip with you?

Accepted Answer

Step 1: Fill out the questionnaire 
​
Step 2: The 30 minute call will include a review your excursion interests and other travel needs for your upcoming trip.
 ​
After about 2 weeks, Katie will email you a draft of your custom excursions and costs. From there, we'll work together to create your unique, authentic Tuscany Trip!
​
Note: Please note we do not offer a breakdown of prices on the packages.
Step 3: Book your flight and off you go to Bella Tuscany. ​

Question 2

Do you book flights?

Accepted Answer

No, I do not book flights.

Question 3

What is included in Custom Trip Planning?

Accepted Answer

Included in each Custom Trip Planning Package is:
 
Behind the scenes research of your personal must-sees and activities to experience in & around Tuscany
A personalized, detailed itinerary with all your excursions & accommodations.
Connections with Katie's personal network on the ground.
2 hours of face to face consultation before your trip using zoom.
Personal advice and recommendations from Katie's experience of living in Italy for over 20 years.
Booked activities like wine-tastings, cooking classes, guided hikes and bike tours in the Tuscan Hills. 
Insider Information & Tips
Advice on Train, car rental, private driver transfers
Communication access through travel app before your trip and during your trip. (delayed response due to time zone).
A Written Itinerary (pdf & app) with all contact information of excursions.
Support before & during your trip
Booking requests/reservations by Katie on the behalf of the client.

******FYI...Katie does not get commission from the vendors or experiences she recommends when you book. *****

Question 4

What goes into each personal Custom Trip Planning Price?

Accepted Answer

Custom Excursion Packages

Price varies depending on: 
-How many travelers: 4-6 people 
-How many excursion days : from 1-7 days
-How much time we have for planning: 6 months before travel is recommended

Pricing Includes:
Booked activities like wine-tastings, cooking classes, guided hikes and bike tours in the Tuscan Hills. 
Advice on Train, car rental, private driver transfers
Insider Information & Tips
Travel Preparation advice
A Written Itinerary (pdf & app) with all contact information of excursions.
Communication access through app & phone call
Support before & during 1-7 day itinerary
2 hours of face to face consultation over zoom

Pricing depends on how many excursions, activities, etc you plan for your trip.

Every excursion will be booked and paid for so you don't have to worry about anything during your trip.

****FYI...Katie does not get commission from the vendors or experiences she recommends or books for you.****
​

Question 5

Can you get us special discounts and deals?

Accepted Answer

There won’t be any special discounts given. You will always be provided with excellent services such as some of the best guides, drivers, accommodations, tours and experiences. Since we have many contacts and friends in Italy and how much time we spend researching places and experiences for our clients, each experience will be memorable and unique for you. We believe in quality. This means our prices and accommodations are priced accordingly.

Question 6

What regions in Italy do you plan trips around?

Accepted Answer

I have been living in Tuscany & Florence on and off for 20+ years, we focus on Tuscany & Florence when we plan custom trips.

Definitely in the future, we'll add neighboring regions like Umbria, Emilia-Romagna & another gem of a region, Puglia.

Question 7

I am not sure where to visit in Italy - where can I get some ideas?

Accepted Answer

You can also listen to my podcast, Florence & Me wherever you listen to podcasts. On the podcast, I discuss different parts of Tuscany. As well as my favorite places in Florence.

Question 8

How does payment work?

Accepted Answer

1. After our initial call, you'll pay non-refundable upfront planning fee of $250. Then you'll sign a custom planning agreement which explains our terms and conditions regarding planning your trip. The intro planning fee will start the process of researching your upcoming trip.

2. Then once I'll start researching, I'll put together a proposal and itinerary of your custom trip with the price per person.

3. When you agree on the proposed itinerary and pricing per person, you'll pay 30% of your trip cost.

60 days before your departure, you'll pay the remaining balance of your trip.

Question 9

Do you help plan/organize for groups or special events?

Accepted Answer

Yes! We work with small groups for events and special occasions.

Question 10

How much time is needed to plan a trip with Truly Italy?

Accepted Answer

Once you confirm our services, expect your first proposal by email within 5-7 days. The entire planning process typically takes 1-4 months, depending on activities, trip complexity, number of travelers, and specialized requests. We recommend booking our services 3-6 months before your travel date. Note: We work with small, family-run businesses, so holding a non-paid spot for more than a few days can be challenging. Thank you for understanding!

Question 11

How is Italy travel affected by Covid-19? Can you provide details on future travel?

Accepted Answer

We're staying up to date with the COVID-19 travel restrictions and also the restrictions in Italy. Check out our Covid Free Flight video here, from our trip in July 2021. We’re able to provide these important details to you as a client. If you are interested in future travel we encourage you to visit our website Truly Italy , our social media channels, or feel free to email us at katie@trulyitaly.tours.

Frequently asked questions